What is Included
What is not Included
Payment Timing
Cancellation and Refund Policy
General Matters
Trip Insurance

What is included in our charges
Fees are per car/coach/group and not per person. All guiding and assistance, car/coach expenses and parking.
Private car tours are in saloons/sedans or in MPVs/minivans e.g. Ford Galaxy, Toyota Previa, Chrysler Voyager, Mercedes Viano.
Coach tours/transfers are in luxury mini-coaches or coaches, from 12 seat up to 53 seat coaches.

What is not included in our charges
Entrances to attractions and monuments, meals and gratuities. Car tour prices are for tours in English.  For guiding in another language, there is an extra charge of £40 per day, £20 per half day.

Payment Timing
25% deposit guarantees your provisional booking
Up to three single day tours:  Balance due 15 days before tour(s) start
For touring of three days or more: Balance due 28 days before tours start

Cancellation and Refund Policy
Grosvenor Guide Services’ refund policy (with the exception of payments to suppliers which have already been made and are non-refundable by those suppliers) is:

For up to 3 single day tours in the UK:
Over 14 days notice - 100% refund
14 days  to  8 days notice - 50% refund
7 days to  48 hours notice - 25% refund
Less than 48 hours notice - 0% refund

For more single days or a touring programme in the UK:
Over 28 days notice          - 100% refund
27 days to 14 days notice -   50% refund
Less than 14 days notice  -     0% refund

Rescheduling of Events. Where a booking can be re-scheduled, without loss to GGS, cancellation charges may be waived entirely at the discretion of GGS.

General Matters

Extra Hours and Extra Mileage Charges. The 8, 9 or 10 hours per day stipulated as a maximum for the driver-guide assumes a reasonable break at lunch time, and that the arrival at the day’s destination will be by 7pm.  If clients extend the day longer than the usual number of hours for that tour, the extra hourly rate will apply and may be charged.   Extra mileage for a multi-day tour is calculated on an accumulated total, which applies only if the average is more than 150 miles/day. In both cases the guide or GGS will invoice and charge the client at the end of the tour, and must be paid promptly.

Problems and Complaints. If for any reason clients feel that the services have been below the high standard expected from GGS a complaint must be lodged within 24 hours to GGS or to the guide if  appropriate and confirmed in writing within 7 days. Failure to do so may make it impossible for GGS to take remedial action. GGS acts in all cases as an agent of the client, and can only assume responsibility to that extent. All contractual matters arising are subject to the courts of England and Wales. All arrangements made by GGS are made upon the express condition that neither GGS nor any of its agents shall be responsible for any direct, indirect, consequential or incidental damage, injury, death, loss accident, delay or irregularity of any kind which may be occasioned by reason of any act or omission beyond their control, including, without limitation, any act or negligence or breach of contract of any third party of any kind. Payment for a reservation with GGS shall constitute consent to all provisions contained herein.

Trip insurance
Clients are advised to have comprehensive insurance to cover every aspect of their tour(s) or trip - including cancellation.     

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